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Frequently Asked Questions

& General Information

What types of countertop materials do you offer?

At Countertop Solutions, we provide a massive inventory of premium surfaces, including Granite, Quartz, Marble, Quartzite, and Soapstone. We also offer specialized commercial surfaces for laboratories and reception desks. Whether you are looking for the natural uniqueness of granite or the low-maintenance durability of engineered quartz, we have the perfect slab for your project.

How do I get an estimate for my kitchen or bathroom project?

Getting a quote is easy! You can request a quote online by providing your basic dimensions, or visit our showroom in Martinsburg, WV. We provide transparent pricing that includes fabrication and expert installation.

What is the difference between Granite and Quartz?

Granite is a natural stone where every slab is unique; it is heat-resistant but requires occasional sealing. Quartz is an engineered stone made of crushed quartz and resin; it is non-porous, meaning it never needs sealing and is highly resistant to staining and bacteria. Our design team can help you choose based on your lifestyle and aesthetic preferences.

Do you serve areas outside of Martinsburg, West Virginia?

Yes! We are proud to serve homeowners and businesses across the Tri-State area. Our service footprint includes:

  • West Virginia: Martinsburg, Charles Town, Shepherdstown.

  • Maryland: Hagerstown, Frederick, Cumberland.

  • Virginia: Winchester, Leesburg, Front Royal, Stephens City.

  • Pennsylvania: Chambersburg, Mercersburg.

  • Washington D.C.

Do you handle the full remodeling process or just the countertops?

We are a “Total Solutions” provider. Beyond stone fabrication, we offer full kitchen and bathroom remodeling. This includes the installation of Pelican sinks, Moen faucets, cabinets, flooring, and backsplash tile. Our goal is to take your project from design to completion with a single, expert team.

How should I care for and maintain my new stone countertops?

Maintenance depends on the material:

  • Granite/Natural Stone: Use a pH-neutral cleaner and reseal periodically (usually once a year) to prevent staining.

  • Quartz: Simply wipe with soap and water. Avoid harsh chemicals and use trivets for hot pans to protect the resin. Check our Care & Maintenance guide for detailed instructions.

Can I choose my specific slab?

Absolutely. We encourage customers to visit our showroom to see our live inventory. Because natural stone varies in color and veining, picking your specific slab ensures that the final product in your home is exactly what you envisioned.

How long does the installation process take?

Once your cabinets are installed and we have taken final templates, the typical turnaround time for fabrication and installation is approximately 7 to 10 business days. The actual on-site installation usually takes only one day.

Are you licensed and insured?

Yes. Countertop Solutions is fully licensed and insured across all our service states:

  • WV License: #049298

  • VA HIC License: #2705159797

  • MD Licenses: #01-86428 & #05-125303

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