CARE
&USE
Earth Art granite is an investment in your home.
Basic practices will protect your investment and assist in keeping a brand-new appearance.
CLEAN UP SPILLS AS SOON AS POSSIBLE
• Wipe dry with a paper towel or cloth followed by a quick cleaning with Countertop Solutions Clean & Revitalize
USE TRIVETS & CUTTING BOARDS
• Heat- Trivets protect your countertops from an immediate
temperature change from cool to excessive heat. By
placing hot items on a trivet, not directly on the granite,
you will extend the life of your natural stone.
• Cutting- Knives will dull over time when cutting directly on
your stone. A cutting board will keep you from needing to sharpen
your cutlery, and ruining your kitchen tools.
USE COASTERS & PLACE MATS
• Coasters and place mats will protect your new tops from
food and drink spills.
CLEANING
• You can safely clean your new stone countertops with water and dish soap.
• RECOMMENDED- Countertop Solutions Clean & Revitalize is a WATER BASED solution that will not contaminate your family’s meals with solvents/chemicals.
• Countertop Solutions Clean & Revitalize is a proven cleaning and protection product that can be used daily on your Granite, Marble and Natural Stone countertops.
• Using Countertop Solutions Clean & Revitalize keeps your countertops beautiful and clean while protecting and enhancing the original Countertop Solutions Sealer application.
• Avoid using non-recommended cleaners.
• Avoid abrasive cleaners.
• Avoid acidic cleaners.
SEALING
• All stones are not created equal. It is recommended that you seal your Earth Art Granite every 2-3 years.
DON’T WORRY
Using the tools and methods above will maintain the original beauty and extend the life of your stone countertops. These simple practices will ease your mind and let you enjoy your new space with family and friends for years to come.
Countertop Solutions Disclosures
CAULK AND SILICONE
Clear Silicone will be used between 4” backsplash and countertops unless white quartz is being installed- in which we will use trans white silicone.
White Caulk will be used between the backsplash and the wall. It will be the customers responsibility to touch up/paint & drywall over this caulk line.
Caulk and Silicone is not a warranty item. The customer is responsible for future touch up and maintenance.
MARBLE/STONE DISCLOSURE
Natural Stone is a product of Nature and is therefore subject to all its inherent variations. Cast veining, markings and coloration of the final product may vary. The slabs arrive at our location with the face already finished and natural stone may have small pits or marks or irregularities in texture or shine therefore it is important to view your material closely when selecting.
The Calcium Carbonate, of which marble is composed, is susceptible to attack by acidic agents. Marble is readily dissolved by acids, even very dilute acids, however the actual results of acidic exposure will vary with the nature of the acid. Examples include but are not limited to vinegar, lemon juice, certain cleaners etc.
STAINING- Discoloration of marble/stone, whether general or localized, is staining. Staining may be the result of exposure to a variety of exterior substances, or to internal occlusions in the stone or structural elements.
The stone will be sealed at/by the time of install. This will help, but not prevent staining. Marble needs to be regularly maintained and sealed.
Some of the Most common types of staining and the causative agents are:
Oil/Grease
Dyes and inks
Organic stains- Organic stains are caused by direct contact with decomposing organic matter such as leaves, flowers, tea or coffee.
Metallic stains- Two major categories of metallic staining are based on either iron or copper.
General dirt, soot and pollution
Remnants
Remnants are sold as is. You are purchasing the material at a discounted cost.
If your piece is accidentally damaged during fabrication/handling in the shop….a new remnant will need to be chosen.
Wall Damage
Stone is heavy and due to size and space sometimes awkward to handle and set. CTS is very careful when installing. There is a possibility of wall damage during install. CTS can not be held responsible for wall damage during installation for this reason.
1 YEAR LIMITED WARRANTY
Countertop Solutions, LLC (CTS) warrants for 1 year from date of original installation to the original purchaser its natural stone products against installation defects, under normal service and use. CTS, at its option, will replace or repair, without charge, any countertop piece that fails due to any installation defect during the 1st year after initial installation. This warranty does not cover damage from physical or chemical abuse, countertops that have been moved from the original installed location or damaged from items out of our control such as fire, flood, house settlement, tornado or other acts of nature. This warranty does not cover the natural characteristics of the stone, which includes color variations, surface marks, and veining. All work will be performed to industry standards. If the purchaser has engaged CTS to provide installation of product, this warranty shall include installation; if purchaser has installed product independent of CTS, any claims resulting from installation are not covered. Products which have been changed or altered in any manner, or which are improperly or defectively installed or serviced by other than CTS are not covered by this warranty.
CTS obligations are limited to the repair or replacement of the product as determined solely by CTS, F.O.B. factory and CTS is not liable or obligated for any consequential damages. CTS makes no warranty whatsoever with respect to accessories or parts not manufactured by CTS. This warranty does not apply to:
1. Products not installed per CTS instructions or according to building codes and ordinances;
2. Products moved from original point of installation;
3. Products that have been subjected to abuse, mishandling, accident, or improper care or improper cleaning;
4. Products outside of the United States of America.
THE FOREGOING LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL OR IMPLIED (INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PURPOSE).
*CTS assumes no responsibility on any material claims due to variations in shade, movement, veins, pits, optical distortions, or organic fissures in natural stone. Furthermore, occasionally, there will be slight variation in color, or direction may change, and/or the veins might not line up on seams. CTS will determine the location and quantity of seams. Stone Thickness may vary ±10%. These types of imperfections are normal and should be expected.